Last updated: August 2026

Sacred Wholeness respects your privacy and is committed to protecting the personal information you provide when engaging with our website, services and offerings.

This Privacy Policy explains how Sacred Wholeness collects, holds, uses and discloses personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), where applicable.

Sacred Wholeness is operated by Jade McWilliam.

1. What is personal information?

Personal information is information or an opinion about an individual who is reasonably identifiable from that information.

Depending on how you interact with Sacred Wholeness, the information we may collect and hold can include:

• your name

• email address and other contact details

• information provided when you purchase or enquire about an offering

• information provided through contact and intake forms

• information relating to your interests, circumstances and the area you wish to explore through a reading or other offering

• payment and transaction information

• correspondence between you and Sacred Wholeness

• information you voluntarily provide about your physical, emotional, psychological, relational, family or personal circumstances

• information relating to your use of our website, where collected through cookies or similar technologies

• any other information reasonably necessary to provide our services or manage our relationship with you.

Some information you may voluntarily provide may constitute sensitive information, including health information or information relating to psychological, emotional, religious or other sensitive matters. Sensitive information is subject to additional protections under the Privacy Act.

You are not required to provide information that is not necessary for us to provide a particular service. However, if you do not provide information that is reasonably necessary for an offering, we may not be able to provide that service.

2. How we collect personal information

We generally collect personal information directly from you.

This may occur when you:

• visit or interact with the Sacred Wholeness website

• submit a contact or enquiry form

• purchase an offering

• complete a reading intake form

• communicate with us by email or other direct correspondence

• subscribe to communications or marketing

• voluntarily provide information during or in connection with an offering.

We may also receive limited information from third-party service providers involved in processing payments, operating our website, communicating with you, storing information or delivering our services.

We do not purchase personal information from third parties or collect personal information for the purpose of selling it.

3. Why we collect and use personal information

We collect and use personal information for purposes including:

• providing and delivering purchased services and offerings

• preparing and delivering recorded readings and written reports

• understanding the focus and context of a reading or analysis

• responding to enquiries and communications

• processing payments and maintaining transaction records

• administering our website and business

• communicating with you about your purchases or enquiries

• providing information about Sacred Wholeness where you have consented to receive marketing communications

• improving our services, website and client experience

• complying with legal and regulatory obligations

• protecting the security and integrity of our services and systems.

Where we collect sensitive information, we will only collect, use or disclose it where permitted by applicable privacy law, including where you have consented or where another lawful basis applies.

4. Sensitive information

Sacred Wholeness recognises that information relating to health, psychological or emotional wellbeing and other personal circumstances may be sensitive.

You may voluntarily provide sensitive information as part of an intake form, enquiry, reading or other service. We will handle such information in accordance with applicable privacy obligations and will only use or disclose it for purposes connected with the service for which it was provided, or otherwise where permitted or required by law.

Please do not provide information about another person through an intake form or enquiry unless you are authorised to provide that information.

5. Recordings, reports and client material

Some Sacred Wholeness offerings involve recorded audio readings and/or written reports.

Where a recording or report is created for you, it will be provided to you for the purpose for which the service was purchased.

We will take reasonable steps to protect recordings, reports and other client material from unauthorised access, use, loss or disclosure.

We will not publish, reproduce or use identifiable client material for marketing, teaching or promotional purposes without your consent, unless otherwise permitted or required by law.

6. Disclosure of personal information

Sacred Wholeness does not sell or rent your personal information.

We may disclose personal information where reasonably necessary to provide our services or operate our business, including to service providers that assist with:

• website hosting and management

• payment processing

• online forms

• email and communications

• cloud storage and file management

• business administration and technology services.

We may also disclose personal information:

• where you have consented to the disclosure

• where reasonably necessary for the purpose for which the information was collected or a directly related purpose you would reasonably expect

• where required or authorised by law

• where necessary to protect the rights, safety or property of Sacred Wholeness or another person, where permitted by law.

7. Third-party and overseas service providers

Sacred Wholeness uses third-party technology and service providers to operate the website, process payments, collect information and communicate with clients.

Some of these providers may store or process personal information outside Australia.

Depending on the services in use at the time, these providers may include Squarespace, Stripe, Google and other cloud, email, form or technology providers.

Because the location and terms of third-party services can change, you should refer to the relevant provider's current privacy policy for information about how that provider handles personal information.

Where the Australian Privacy Principles apply, Sacred Wholeness will take reasonable steps required by applicable law in relation to overseas disclosures of personal information.

8. Website, cookies and analytics

Our website may use cookies and similar technologies to operate the website, remember preferences, understand website usage and improve the user experience.

Third-party services integrated with the website may also use cookies or similar technologies.

You can generally manage or disable cookies through your web browser. Some website functions may not operate correctly if certain cookies are disabled.

If analytics, advertising or other tracking technologies are introduced to the website, this Privacy Policy will be updated where appropriate.

9. Marketing communications

If you choose to receive communications from Sacred Wholeness, we may use your contact details to send information about offerings, writing, courses, events and other Sacred Wholeness material.

You can unsubscribe from marketing communications at any time by using the unsubscribe function provided in the communication or by contacting us directly.

We will not use sensitive information for direct marketing without the consent required by applicable privacy law.

10. How we hold and protect personal information

Sacred Wholeness takes reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

Personal information may be held electronically through secure third-party platforms and cloud-based systems used in the ordinary operation of the business.

Access to personal information is limited to what is reasonably necessary for the operation and delivery of Sacred Wholeness services.

No method of electronic storage or transmission can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of information transmitted to or stored by us.

11. How long we keep personal information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to provide services, maintain appropriate business and transaction records, resolve disputes, comply with legal obligations and protect our legitimate interests.

When personal information is no longer reasonably required, we will take reasonable steps to securely destroy or permanently de-identify it, subject to any legal or regulatory requirements requiring us to retain it.

12. Accessing and correcting your information

You may request access to the personal information Sacred Wholeness holds about you.

You may also request that inaccurate, incomplete or out-of-date information be corrected.

To make a request, contact:

Sacred Wholeness
Email: sacredwholenessalchemy@gmail.com

We may need to verify your identity before providing access to personal information.

We will respond to access and correction requests within a reasonable period and in accordance with applicable privacy requirements.

13. Privacy complaints

If you believe Sacred Wholeness has mishandled your personal information or breached an applicable privacy obligation, please contact us first so that we can investigate and respond.

Please send privacy enquiries or complaints to:

Sacred Wholeness
sacredwholenessalchemy@gmail.com

We will acknowledge and investigate complaints and provide a response within a reasonable period.

If you are not satisfied with our response, or if you wish to make a complaint directly to the relevant privacy regulator, you may contact the Office of the Australian Information Commissioner (OAIC).

Information about the OAIC and Australian privacy rights is available at:

Office of the Australian Information Commissioner

14. Changes to this Privacy Policy

Sacred Wholeness may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices or privacy obligations.

The current version will always be published on this website.

Last updated: August 2026