Last updated: August 2026
1. ABOUT THESE TERMS
These Terms & Conditions apply to services and offerings provided by Sacred Wholeness, operated by Jade McWilliam (“Sacred Wholeness”, “we”, “us” or “Jade”).
By purchasing, booking or participating in a Sacred Wholeness offering, you agree to these Terms & Conditions.
2. NATURE OF THE WORK
Sacred Wholeness provides psychic, symbolic, energetic, creative and educational services and experiences.
Readings and analyses are interpretive and exploratory in nature. They are intended to support reflection, perception, self-inquiry and creative or embodied exploration.
Sacred Wholeness does not provide medical, psychological, psychiatric, counselling, legal or financial advice, diagnosis or treatment.
Jade is not currently practising as a registered health practitioner and does not represent Sacred Wholeness services as a substitute for care from an appropriately qualified professional.
Any information relating to anatomy, physiology, health, bioenergetics or other areas of health and wellbeing is provided for educational or exploratory purposes only and should not be relied upon as medical or health advice.
You remain responsible for decisions relating to your health, wellbeing, relationships, family, career and other areas of your life.
If you have a medical, psychological or other health concern, you should seek advice from an appropriately qualified professional.
3. NO GUARANTEED OUTCOMES
Sacred Wholeness does not guarantee any particular outcome from a reading, analysis, course or other offering.
Psychic and symbolic work is inherently interpretive, and information received or presented through a reading may not resonate with you or may be understood differently over time.
You are encouraged to exercise your own judgement in considering and applying anything arising from the work.
4. BOOKINGS AND PAYMENT
Payment is required at the time of purchase unless otherwise agreed in writing.
For recorded readings, payment constitutes a confirmed place within the relevant monthly reading batch.
For THRIVE, submission of an application does not guarantee acceptance. Jade will contact you if the offering is considered appropriate and available.
By purchasing an offering, you confirm that the information you provide is accurate and that you have authority to enter into the purchase.
5. RECORDED READINGS
Recorded readings are generally delivered within 1–2 weeks of payment and completion of the required intake form.
You are responsible for completing the intake form and providing an accurate email address.
Where additional information is required before a reading can proceed, Jade may contact you using the details provided.
Recorded readings are created specifically for the individual purchasing the service and are not intended to be redistributed or commercially used.
6. THRIVE
THRIVE is a limited psychic family analysis offered to a small number of families each month.
The service includes the deliverables described on the Sacred Wholeness website at the time of purchase.
Additional family members or children are subject to the applicable additional fee.
Jade reserves the right to decline an application where she considers the service inappropriate, unavailable or unsuitable for the circumstances presented.
Where information about other family members is provided, the person submitting that information confirms that they are authorised to provide it for the purpose of the service.
7. LIVE SESSIONS
Due to the current structure of Sacred Wholeness, live sessions and programs are not routinely offered and may only be undertaken by specific arrangement.
Where a live session is agreed:
- The client is responsible for attending at the agreed time.
- The client is responsible for having a suitable internet connection and environment for the session.
- Sessions should not be recorded by the client without prior agreement from Jade.
- Jade will make reasonable efforts to commence the session at the agreed time.
- Where Jade needs to delay, cancel or reschedule a session, reasonable efforts will be made to provide an alternative time.
8. CANCELLATIONS AND RESCHEDULING
For live sessions, cancellations should be made by email with at least 72 hours' notice.
Requests to reschedule should be made with at least 48 hours' notice.
Repeated rescheduling, failure to attend or misuse of the booking system may result in future bookings being declined.
Where a session is cancelled by Sacred Wholeness, reasonable efforts will be made to reschedule the session or, where appropriate, provide a refund.
Recorded readings cannot generally be cancelled once the reading has commenced.
9. REFUNDS
Because Sacred Wholeness provides digital and personalised services, refunds are considered according to the nature and stage of the service.
Where a service has not yet commenced, Sacred Wholeness may consider a refund request at its discretion, subject to any applicable consumer rights.
Change-of-mind refunds are not guaranteed.
Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law.
Where a service cannot reasonably be provided by Sacred Wholeness, reasonable efforts will be made to reschedule the service or provide an appropriate refund or alternative resolution.
10. CONFIDENTIALITY
Sacred Wholeness respects the privacy and confidentiality of information provided in connection with its services.
Personal information will be handled in accordance with the Sacred Wholeness Privacy Policy.
Jade will not intentionally disclose identifiable personal or private information provided by a client except:
- with the client's consent;
- where disclosure is reasonably necessary for the purpose for which the information was provided;
- where required or authorised by law; or
- where disclosure is otherwise permitted by applicable privacy law.
Confidentiality cannot be guaranteed in circumstances where disclosure is legally required or necessary to address a serious threat to life, health or safety where permitted by law.
11. INTELLECTUAL PROPERTY
All written material, recordings, course content, frameworks, language, teaching materials and other intellectual property created by Sacred Wholeness remain the intellectual property of Sacred Wholeness or Jade unless otherwise stated.
Your purchase provides you with a personal, non-transferable licence to access and use materials provided to you for your own personal purposes.
You must not reproduce, distribute, sell, publish, teach, commercially exploit or substantially reproduce Sacred Wholeness materials without written permission.
This does not prevent you from discussing your own experiences or applying concepts independently in your personal life.
12. CLIENT RECORDINGS
Clients may not record live sessions without prior agreement from Jade.
Sacred Wholeness may provide recorded audio as part of a purchased service.
Recordings provided to clients are for their personal use and may not be reproduced, distributed, published, sold or commercially exploited without written permission.
13. APPROPRIATE USE AND CONDUCT
Sacred Wholeness reserves the right to discontinue or decline a service where a client's behaviour includes harassment, threats, abuse, discrimination, intimidation or other conduct that makes continued provision of the service unreasonable or unsafe.
Jade may also decline or discontinue a service if she considers that the offering is not suitable for the client's circumstances or needs.
Where a service is discontinued by Sacred Wholeness, the circumstances will be considered in determining whether a refund or alternative arrangement is appropriate, subject to applicable consumer rights.
14. FORCE MAJEURE
Sacred Wholeness will not be responsible for delays or inability to provide a service caused by circumstances reasonably beyond its control, including serious illness, emergency, natural disaster, significant technology failure, interruption to essential services or other circumstances preventing reasonable delivery of the service.
Where this occurs, reasonable efforts will be made to reschedule or otherwise resolve the affected service.
15. PRIVACY
Your personal information is handled in accordance with the Sacred Wholeness Privacy Policy.
By engaging with Sacred Wholeness, you acknowledge that personal information may be collected and handled for the purposes of providing services, processing payments, communicating with you and administering the business, as outlined in the Privacy Policy.
16. AUSTRALIAN CONSUMER LAW
Nothing in these Terms is intended to exclude, restrict or modify any rights or remedies available to you under the Australian Consumer Law or any other law that cannot lawfully be excluded, restricted or modified.
Where a provision of these Terms is inconsistent with a non-excludable legal right, that right will prevail to the extent of the inconsistency.
17. CHANGES TO THESE TERMS
Sacred Wholeness may update these Terms & Conditions from time to time to reflect changes to services, business practices, technology or legal requirements.
The current version will be published on the Sacred Wholeness website.
By purchasing or booking a service, you agree to the Terms & Conditions in effect at the time of purchase or booking.
18. CONTACT
For questions regarding these Terms & Conditions, please contact:
Sacred Wholeness
sacredwholenessalchemy@gmail.com
© 2026 Sacred Wholeness. All rights reserved.